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Salesforce Certified User Experience Designer User-Experience-Designer Prüfungsfragen mit Lösungen (Q163-Q168):

163. Frage
A UX Designer wants to plan and communicate the intended page layouts of a community portal.
Which tool should they use?

Antwort: D

Begründung:
Explanation
The tool that the UX Designer should use to plan and communicate the intended page layouts of a community portal is wireframes. Wireframes are low-fidelity sketches or diagrams that show the basic structure, content, and functionality of a web page or app screen. Wireframes help the UX Designer to visualize the layout of the portal, arrange the elements according to their importance and relevance, and communicate the design concept to the stakeholders and developers. Wireframes are one of the learning objectives for the Salesforce User Experience Designer certification 1. References: [Wireframes - Lightning Design System]
https://careerfoundry.com/en/blog/ux-design/website-app-wireframe-examples/


164. Frage
Cloud Kicks hired a UX Designer to help create a form for a wide group of users. After receiving that final requirement, the designer realizes there are too many fields.
What could improve form readability?

Antwort: D

Begründung:
Adding section headers to a form can improve its readability by breaking it into logical chunks and providing context for the users. Section headers can also help users scan the form and find the information they need faster. Section headers can also reduce the cognitive load and increase the completion rate of the form .
References:
* : Salesforce Certified User Experience Designer Exam Guide, Section 3.2: Design for readability and clarity
* : UX Designer Certification Prep: Design for Readability and Clarity, Unit 2: Design for Readability and Clarity This allows users to quickly scan the form and identify the relevant fields, reducing the cognitive load and improving the overall user experience. Salesforce documentation statesthat "by grouping related fields into sections, you can make your forms easier to read and understand" [1].
[1] https://help.salesforce.com/articleView?id=forms_design_best_practices.htm&type=5


165. Frage
Cloud Kicks' administrator has a requirement to make the user experience for a complex process more engaging for internal users.
Which Salesforce functionality should be used?

Antwort: C

Begründung:
Screen flow is a Salesforce functionality that allows the UX Designer to create interactive workflows for the users with just a few clicks. With screen flow, the UX Designer can create step-by-step workflows that include screens for data entry, decision points based on user input, and automated actions based on their responses.
Screen flow can make the user experience more engaging by presenting the users with what they need, when they need it, and using their input to guide them and automate their tasks. Screen flow can also be customized and embedded in various ways, such as on a Lightning page, a button, a utility bar, or an Experience Cloud page123
* Lightning Survey is a Salesforce functionality that allows the UX Designer to create and distribute surveys to collect feedback from customers, employees, or partners. Lightning Survey is not suitable for creating complex processes or workflows, but rather for measuring satisfaction, loyalty, or engagement4
* Process Builder is a Salesforce functionality that allows the UX Designer to create and automate business processes without code. Process Builder can perform actions based on criteria, such as updating records, sending emails, or invoking flows. Process Builder is not suitable for creating interactive
* workflows with screens, but rather for automating background tasks5
References:
* Get Started with Screen Flows Unit | Salesforce Trailhead
* How to Create a Salesforce Screen Flow | Salesforce Ben
* 5 Ways to Get Started with Screen Flows - Salesforce Admins
* Create and Distribute Surveys with Salesforce Feedback Management
* Automate Your Business Processes with Process Builder


166. Frage
A UX Designer is attending a sprint planning session as part of their team's Agile ceremonies.
Which methodology could the designer be asked to use to roughly estimate the work required for each item?

Antwort: C

Begründung:
Explanation
The conceptual approach of desirable, feasible, and viable describes how to evaluate design solutions based on three criteria:
Desirable: The solution meets the needs and wants of the users and stakeholders.
Feasible: The solution can be implemented with the available resources and technology.
Viable: The solution can generate value and sustain itself in the market and environment. By incorporating human-centered design, CK is aiming to create design solutions that are desirable for its Sales team and customers, feasible with the Salesforce platform and tools, and viable for its business goals and strategy. References:
[1]: UX Designer Certification Prep: Design Thinking, Unit 3: Ideate
[2]: UX Designer Certification Prep: Design Thinking, Unit 4: Prototype and Test T-shirt sizing is a methodology that can be used to roughly estimate the work required for each item in a sprint backlog. It involves assigning a size category (such as XS, S, M, L, XL) to each item based on its complexity, effort, and uncertainty. T-shirt sizing is a relative estimation technique that allows the team to compare items and prioritize them accordingly. It is also a quick and easy way to get a high-level overview of the scope of work without getting into too much detail. References:
[UX Designer Certification Prep: Agile UX]
[Agile Estimation Techniques: A True Estimation in an Agile Project]


167. Frage
A UX Designer wants to ensurenew Salesforce users are given the appropriate onboarding experience.
Which two on-App Guidance customizations should be used?

Antwort: A,B

Begründung:
To ensure new Salesforce users are given the appropriate onboarding experience, a UX Designer should use the following two on-App Guidance customizations:
* Specify prompt scheduling: This allows the designer to control when and how often the prompts appear to the users, based on criteria such as start and end dates, frequency, and snooze duration. This way, the designer can tailor the onboarding experience to the users' needs and preferences, and avoid overwhelming or annoying them with too many or irrelevant prompts.
* Set prompt permissions: This allows the designer to target the prompts to specific user groups, based on profiles and permissions. This way, the designer can ensure that the prompts are relevant and useful to the users, and avoid showing them information that they do not need or have access to.
References:
* Salesforce In-App Guidance: Enhance Your User Experience
* Create and Manage In-App Guidance Prompts


168. Frage
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